Terms & Conditions

1) About us

2) Bookings & confirmation

• A booking is confirmed only when we accept it in writing (email/message) and the required payment is received.
• Details shown on a product page (itinerary, inclusions, pickup time/location, requirements) form part of your booking.
• If a specific tour has additional rules shown on its page, those rules apply to that tour.

3) Prices, taxes & changes

• Prices may change until your booking is confirmed and payment is received.
• Some components may be provided by third parties (drivers, operators, venues). Their fees/taxes may change.
• Where relevant, currency fluctuations and supplier costs may affect the final price before confirmation.

4) Payments (including future online payments)

• If we enable online payments, payments will be processed by third-party payment providers.
• We generally do not store full card details; we retain transaction records needed for reconciliation and support.
• If a payment fails or is reversed (e.g., chargeback), we may suspend or cancel the booking where permitted by law.

5) Changes requested by you

• We will try to accommodate changes (date/time/pickup/passenger details), subject to availability.
• Changes may incur an administration fee and/or supplier change fees reflecting reasonable costs.

6) Cancellations by you (tour-specific policy)

7) Cancellations or changes by us

• We may change or cancel a service for safety, weather, road closures, venue restrictions, supplier changes, or events beyond our control.
• If we cancel, we will discuss rescheduling or a refund. Where permitted by law, any non-recoverable third-party costs already incurred may be deducted.
• We are not responsible for independent costs you booked yourself (e.g., flights, accommodation), unless required by law.

8) Australian Consumer Law (ACL)

9) Your responsibilities (documents, health & requirements)

• Provide accurate passenger and contact details.
• If your travel involves international components arranged by you, you are responsible for passport/visa validity and entry requirements.
• Tell us in advance about mobility needs, medical conditions, allergies, or child seat requirements where relevant.

10) Pickup, lateness & no-show

• Please be ready at the confirmed pickup/meeting time.
• If you are late, the itinerary may be shortened and you may miss components.
• If you do not attend (no-show), it may be treated as a cancellation under the tour policy.

11) Safety & conduct

• Follow safety instructions and local laws.
• We may refuse service for unsafe, abusive, illegal, or disruptive behaviour. Refunds are subject to law and actual costs.

12) Liability

13) Privacy

14) Governing law