Privacy Policy
Updated: 2025-12-26
This Policy explains how we collect, use, store and disclose personal information when you use our website or contact/book with us.
1) Who we are
IYUE TRAVEL PTY LTD (ABN 75 684 052 846).
Email: info@iyuetravel.com.au
Address: Melbourne, Victoria, Australia
2) What we collect
- Contact details (name, email, phone/WhatsApp/WeChat) and enquiry/booking messages.
- Booking details (dates, pickup location, preferences, special requests).
- Payment records (if enabled): transaction references and payment status (we do not usually store full card details).
- Website technical data (IP, device/browser, cookies/analytics).
3) How we collect it
- When you message us, submit a form, request a quote, or make a booking/change.
- Automatically through cookies/analytics when you browse our site (if enabled).
4) Why we use it
- To respond to enquiries, provide quotes and arrange services.
- To communicate itinerary updates, operational changes and support.
- To improve our website and customer experience.
- For legal/accounting compliance and dispute handling.
- Marketing only where permitted by law (you can opt out).
5) Disclosure to third parties
- Drivers/guides/suppliers necessary to deliver the service.
- IT/hosting, email, analytics and customer support tools.
- Payment providers (if online payment is enabled).
- Advisers/regulators where required by law.
6) Overseas disclosure
Some service providers may store/process data overseas. We take reasonable steps to select reputable providers and protect personal information.
7) Security & retention
- We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
- We keep information only as long as needed for the purposes above and legal requirements, then delete or de-identify it where appropriate.
8) Access & correction
You may request access to or correction of your personal information by contacting info@iyuetravel.com.au.
9) Cookies & analytics (Google Analytics)
We use cookies and similar technologies to keep our website working properly, understand how it is used, and improve performance and content.
We use Google Analytics 4 (GA4) to measure website traffic and usage (for example: pages viewed, session duration, referral sources, approximate location, device/browser, and interactions). This helps us understand what content is useful and improve our website experience.
GA4 may set cookies or use similar identifiers in your browser/device. Information collected may include your IP address and technical data. We do not use analytics data to identify you personally.
Where required by applicable law (for example, for visitors in certain regions), we may implement consent mechanisms for non-essential cookies/analytics.
- What GA4 may collect: page views, navigation paths, approximate location, device/browser information, and event interactions (e.g., clicks).
- Why we use it: to understand traffic, diagnose issues, and improve our website and services.
- How to control cookies: you can manage or disable cookies in your browser settings. Disabling cookies may affect some website functions.
- How to opt out of Google Analytics: you can use the Google Analytics Opt-out Browser Add-on or adjust Google settings/controls in your browser/device.
10) Small business & privacy principles
Some small businesses may be exempt from parts of the Privacy Act depending on circumstances. Regardless, we aim to handle personal information transparently and securely in line with good practice.
11) Updates
We may update this Policy from time to time. The latest version will be published on our website.